AI that answers with your knowledge — and a human one click away
GoBrise resolves routine customer questions using answers grounded in your own knowledge base, gets smarter from answers your team chooses to save, escalates anything sensitive to your agents, and runs entirely under your brand.
Decision panel
- Searching your knowledge base…
- Grounded in 4 sources · Confidence 0.92
- Sensitive request · Handing to your team
- Priya joined · AI paused
AI-only support frustrates customers. Human-only support can't keep up.
Most support tools force a choice between speed and trust. Customers get a bot that invents answers, or a queue that takes hours. GoBrise runs both in one thread.
The AI-only problem
Generic chatbots answer from the open internet, hallucinate policy details, and loop customers through menus. Every wrong answer costs trust and creates a second ticket.
The human-only problem
Live teams answer the same twenty questions all day, can't cover every time zone, and spend their best hours on work a well-written help article already solves.
How GoBrise solves it
The AI answers only from your approved knowledge base and scores its own confidence. Routine questions resolve instantly; anything uncertain or sensitive reaches an agent with full context.
Platform
Four capabilities, one conversation
Each part of the platform works on the same thread, the same customer history, and the same knowledge base — so nothing gets lost at a handoff.
AI Agent
Answers are generated only from your own approved content, with a confidence score on every reply. When confidence drops, the conversation escalates instead of guessing.
Learn moreLive Chat & Human Handoff
Agents see the full AI transcript and take over in one click. The customer stays in the same thread and never repeats themselves.
Learn moreA Knowledge Base That Grows With You
Add your website, documents and manual entries. When your team resolves a question, save that answer to the knowledge base so the AI can reuse it.
Learn moreWhite-Label Branding
Your logo, colours, tone of voice, and domain across the widget and email. Resellers and agencies can deploy it as their own product.
Learn more
How it works
Four steps, one thread. The visitor never has to repeat themselves and your team never loses context.
- 1
A visitor messages you
The chat widget sits on your site with your branding. No app to install, no account required for the visitor.
- 2
The AI checks your knowledge base
It searches the content you have approved — help articles, documents and manual entries — for material that actually answers the question.
- 3
A grounded reply, or a handoff
If the AI finds a confident, well-supported answer it replies. If it does not, the conversation is escalated to your team rather than guessed at.
Grounded replyHandoff - 4
An agent takes over seamlessly
Your agent picks up the same thread with the full transcript in view, and the AI stops replying automatically.
Solutions
Built for the questions your industry actually gets
Every business gets different questions. GoBrise answers from your own content, and you choose what escalates to your team — with stricter handoff for sensitive topics like refunds, legal and billing.
SaaS & Software
Turn your documentation and release notes into instant in-product answers, with escalation for real bugs.
E-commerce & Retail
Answer shipping, returns and product questions from your own policies, day or night.
Company Formation & Legal
Handle procedural formation, EIN and registered agent questions accurately, and defer anything advice-seeking to a human.
Agencies & Resellers
Offer AI and human support under your own branding, with an agency tier on the roadmap.
Healthcare
Appointment, practice, and admin questions
Education & Training
Admissions, enrolment, and student questions
Travel & Hospitality
Bookings, disruptions, and refunds
Finance
Onboarding, product, and process questions
Pricing that scales with resolutions, not headcount
Start free, upgrade when the AI is carrying real volume. Conversations your own agents handle are never billed as AI resolutions.
Free
$0/mo
25 AI replies / month
Unlimited human live chat, forever.
- Unlimited human live chat
- Non-removable "Powered by GoBrise" badge
Starter
$29/mo
500 AI conversations/month
For small teams turning on AI.
- Everything in Free
- Multiple knowledge sources
- Lead capture and basic automation
- Basic analytics
- Most popular
Growth
$79/mo
2,000 AI conversations/month
For scaling support teams.
- Everything in Starter
- Multiple AI Agents and website crawling
- AI + human shared inbox and lead qualification
- Advanced automation, analytics and custom AI instructions
Business
$249/mo
7,500 AI conversations/month
For high-volume, multi-team support.
- Everything in Growth
- Advanced AI configuration and custom workflows
- Advanced automation, analytics and reporting
- Reporting
Need custom limits or full white-label? Enterprise →
Launch AI support your customers actually trust
Connect your knowledge base, brand the widget, and go live today. Your team stays in control of every escalation.