AI customer support for online stores
Shopping questions are time-sensitive. A shipping or returns answer that arrives tomorrow has already cost you the sale.
What this industry runs into
Peak-season spikes and pre-purchase questions that cannot wait
Volume is uneven: a promotion or a seasonal peak can multiply enquiries in a week, and staffing for the peak means over-staffing the rest of the year. Most of the questions are the same ones — delivery times, returns, sizing, stock — and every unanswered one is a cart that does not convert.
- Enquiry volume spikes hard during promotions and peak seasons
- Pre-purchase questions decide the sale within minutes
- Policy questions repeat constantly across every channel
How the platform maps to it
Policies answered instantly, order problems handed to a person
Load your shipping, returns and product policies into the knowledge base and the AI agent answers them immediately, in the shopper's language, without a queue during peaks. Anything involving a specific order, a refund decision or a complaint escalates to your team with the whole conversation attached.
- Grounded answers from your own shipping, returns and product content
- Handles spikes without adding seasonal headcount for repeat questions
- Escalation to a human for order-specific and refund decisions
- White-label branding so the widget matches your storefront
Be there for the questions that decide the sale
Start free, load your policies, and let the AI cover the hours your team cannot.