Patient questions answered from your own published information
Practices field the same practical questions all day — opening hours, what to bring, how to prepare, how to reschedule. Those have documented answers. Anything clinical does not belong to an AI agent at all.
What this sector runs into
Phone lines full of practical questions
Reception time goes into repeating appointment policies, intake instructions and directions, while patients who need real attention wait. Enquiries arrive at every hour, and a missed message often becomes a missed appointment.
- Appointment, intake and preparation questions repeat constantly
- Reception capacity is consumed before clinical needs are reached
- Out-of-hours enquiries turn into no-shows and callbacks
How the platform maps to it
Practical answers automated, people for everything else
Load your appointment policies, intake instructions and service descriptions into the knowledge base and the AI agent answers them from that material only. Anything symptom-related, personal or advice-seeking escalates to your team rather than receiving a generated answer.
- Answers grounded strictly in your own published practice information
- Escalation to a person for anything clinical, personal or advice-seeking
- Unlimited human live chat on every plan, including Free
- White-label branding so the widget matches your practice
The assistant does not provide medical advice or discuss individual patient circumstances — those conversations are handed to your staff.
Take the routine questions off reception
Start free, load your practice information, and keep people for the conversations that need them.