Shoppers ask before they buy, and they ask at the worst possible times — late at night, mid-checkout, during a promotion when your queue is already full. A chatbot that answers from your own shipping, returns and product policies keeps those conversations moving, and passes anything about a specific order straight to your team.
These are the conversation types an e-commerce assistant handles every day. Each answer is drawn from content you have written and approved, not from general knowledge.
Dispatch windows, carrier options, cut-off times and delivery estimates answered from your published shipping policy, at any hour. Anything tied to one specific order is handed to an agent with the whole conversation attached.
Return windows, condition requirements, who pays return postage and how long a refund takes — answered consistently every time. Refund decisions and complaints escalate to a human by design.
Materials, dimensions, compatibility, care instructions and sizing guidance pulled from your own product content, so the answer matches what is on the product page.
Restock policy, discount code rules, bundle terms and price-match policy answered directly in the widget, instead of becoming an abandoned cart.
Load your shipping, returns and product policies into the knowledge base. The AI agent may only answer from that content, so it repeats what you have already published rather than inventing a policy. When retrieval is weak, when the assistant is unsure, or when a shopper asks for a person, the conversation escalates and your team continues in the same thread.
How the platform is used across online retail teams.
Take the repetitive questions, keep people for the rest.
How escalation to a live agent works in practice.
Free plan with unlimited human live chat, paid AI tiers from $29.
Start free with unlimited human live chat, load your policies, and let the AI cover the hours your team cannot.