AI chatbot for SaaS

AI chatbot for SaaS and software companies

Your documentation already answers most of what users ask. The problem is that they ask inside the product, at 2am, in the middle of setup. An assistant grounded in your docs answers there and then — and knows when a question is a bug rather than a how-to.

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Support volume grows with every new self-serve signup
Onboarding and configuration questions repeat with each account
Help content drifts out of date as the product changes
Users in every time zone expect an answer while they are working

What software users actually ask

Four conversation types that dominate SaaS support queues, and how each is handled when the assistant can only answer from your own material.

Onboarding and setup

First-run configuration, connecting integrations, inviting teammates and permissions — answered from your own setup guides at the moment the user is stuck in the product.

Feature and how-to questions

Where a setting lives, what a feature does and how to achieve a specific outcome, answered from current docs and release notes instead of a stale help article.

Billing, plans and limits

Plan differences, usage limits, invoices, seat changes and upgrade paths answered from your published pricing and billing content, with anything account-specific passed to a person.

Bug reports and account issues

When the question is a real defect or something specific to one account, the conversation escalates rather than receiving a plausible-sounding workaround. Your engineer reads the whole thread.

How it works on a SaaS product

Your knowledge base is what the assistant is allowed to answer from, so updating your docs updates the answers. Website crawling and automatic knowledge updates keep it current on Growth and above. Every conversation, AI or human, lives in one shared inbox.