What time is check-in and check-out
Standard times and any early/late arrangements, answered consistently from your published policy, at any hour a guest is checking.
AI chatbot for hotels and B&Bs
AI chatbot for hotels and bed & breakfasts
Guests ask the same check-in, room, and amenity questions at every hour, often while already travelling. GoBrise answers those from your published property information, and hands anything about a specific reservation or an on-property issue straight to a person.
- Check-in time, parking, and room questions repeat before every stay
- Guests message while already travelling, often outside staffed hours
- A specific reservation's real details live in your booking system, not a knowledge base
- An on-property issue during a stay needs a person immediately, not a policy quote
Last reviewed 20 September 2026
Quick summary
Procedural
Check-in/out times, room types, amenities, and parking — answered from your published property information.
Escalate
A specific booking's details, or anything going wrong during a stay, goes to a person with full context.
$0
Unlimited human live chat on the Free plan while you decide whether AI is worth adding.
24/7
Guests researching or already en route get accurate answers outside your front-desk hours.
What people actually ask
Real questions this page answers, drawn from the conversations teams like yours handle every day.
What's included / do you have [amenity]
Room types, breakfast, parking, pool, Wi-Fi, and pet policy — answered from your published property description.
Can I check in early or check out late
Your general policy on flexibility, with the actual availability for a specific date escalated if it needs checking against real bookings.
Is there a problem with my room
Anything about an actual issue during a stay is escalated to a person immediately — never met with a generic policy answer.
How do I get to the property / where do I park
Directions, parking arrangements, and arrival logistics answered from your published information, reducing day-of-arrival calls.
How it works
Step 1
Separate published property info from reservation-specific work
Check-in times, amenities, and policies are automatable; a specific guest's actual booking or an active on-property issue is not.
Step 2
Write property details precisely
Room types, amenity list, parking, pet policy, and arrival instructions — written clearly enough to answer without ambiguity.
Step 3
Install the widget where arrival questions happen
Booking confirmation pages and pre-arrival emails are where these questions cluster — not just the homepage.
Step 4
Test with real day-of-arrival wording
Guests asking this close to arrival are often on their phone, travelling. Confirm answers are fast and issue reports escalate immediately.
Step 5
Set an honest on-property escalation path
Decide who's watching the inbox during a guest's actual stay, so a room issue reaches someone fast rather than sitting unanswered.
Step 6
Review seasonally
Amenity availability and policies can shift by season — refresh content before each peak period.
Who this is — and isn't — for
An honest read on where GoBrise fits, so you can rule it out quickly if it doesn't.
A good fit if
- A large share of enquiries are about published terms, check-in logistics, amenities and what's included
- You get meaningful overnight and out-of-season volume that currently waits for a staffed hour
- Your terms are written, current and consistent across the pages guests read
- You want disruption and complaint conversations to reach a person immediately, with the history attached
- You want an unattended channel during disruption; an escalation path with no one watching is worse than no chat at all
Not the right tool if
- You need it to read or modify live reservations, availability or pricing in your booking system without a separate integration
- Most of your volume is amendments, cancellations and refunds tied to individual bookings rather than published policy
- Your rates and terms change informally and aren't reflected in written content the assistant can use
- You want it to check a live reservation or room-status lookup — it can't without a separate integration
- You have no one available to pick up an on-property issue reported outside staffed hours
Frequently asked questions
Can it check my specific reservation?
No — that requires checking real booking-system data. It answers general property and policy questions; a specific reservation is escalated to a person.
What happens if there's an issue with my room during my stay?
Escalated to a person immediately, with the full conversation attached — never answered with a generic policy statement.
Can it handle early check-in or late check-out requests?
It explains your general policy; actual availability for a specific date should be confirmed by staff since that depends on real occupancy.
Does it work for a single B&B as well as a larger hotel?
Yes — it scales to any property size; the content you write about your specific property is what it answers from.
Can it answer questions in the guest's own language?
Yes, supported across 30+ languages, useful for international guests researching or messaging in their own language.
How do we keep amenity information accurate by season?
Update seasonal amenities (pool hours, outdoor spaces) before each peak period — stale seasonal content is the most common source of a wrong answer here.
Can it capture a booking enquiry?
Yes, using the same lead-capture and handoff actions available across GoBrise, useful for direct-booking enquiries.
Is it white-labelled to match our property brand?
Yes, on Growth and Business plans the widget carries your own branding, no GoBrise mark.
Try it on your own content
Start free with unlimited human live chat, add your content, and judge the answers for yourself.