Do you accept my insurance
Which insurance plans and networks you work with, answered from your published information — a question asked before nearly every new booking.
AI chatbot for dental practices
AI chatbot for dental practices and clinics
Dental practices field the same appointment, insurance, and pre-procedure questions all day. GoBrise answers those from your own published practice information, and hands anything clinical, personal, or urgent to your staff instead of attempting a reply.
- Insurance and coverage questions repeat before every new-patient booking
- Pre-procedure prep instructions get re-explained to every patient
- Reception time is consumed by the same scheduling questions all day
- Anything clinical or symptom-related must reach a person, every time
Last reviewed 20 September 2026
Quick summary
Admin only
Practical practice information only; clinical, symptom and personal questions are escalated by design.
No BAA
GoBrise is not offered as a HIPAA-compliant service and does not sign business associate agreements today.
$0
The Free plan includes unlimited human live chat with no AI credits, so staff can run the channel before adding AI.
One thread
When a staff member replies, the AI stops speaking in that conversation and the history stays in place.
What people actually ask
Real questions this page answers, drawn from the conversations teams like yours handle every day.
What should I do to prepare for my procedure
Fasting instructions, medication guidance from your written pre-procedure material, and what to bring — written once, repeated accurately every time it's asked.
How do I book, reschedule or cancel an appointment
Booking process, cancellation notice period, and rescheduling steps, answered consistently from your published policy.
How much will this cost / what's covered
Self-pay prices you publish, general coverage questions; anything about a specific patient's actual coverage or invoice goes to a person.
I have pain / a symptom / a question about my treatment
Anything clinical, symptom-related, or tied to a specific patient's treatment is escalated to staff immediately, never answered automatically.
How it works
Step 1
Write the clinical boundary before anything else
Decide explicitly what the assistant may discuss (practical practice information) versus what it must never attempt (symptoms, treatment advice, anything patient-specific).
Step 2
Load practical practice information reception repeats
Insurance networks accepted, hours, booking policy, pre-procedure prep instructions, self-pay pricing — written once, precisely.
Step 3
Test the questions that must never be auto-answered
Run described symptoms, pain complaints, and medication questions through it deliberately, and confirm each one escalates rather than receiving a guessed answer.
Step 4
Install the widget and set expectations upfront
The welcome message should state clearly what the assistant can help with and that clinical or urgent matters go to staff.
Step 5
Run it as a staffed channel, not an unattended one
Decide who watches the inbox during hours and what the out-of-hours message says, so escalations are actually answered by a person.
Step 6
Review escalations weekly and keep content current
A cluster of the same admin question escalating usually means missing content; a cluster of clinical questions means the system is working as intended.
Who this is — and isn't — for
An honest read on where GoBrise fits, so you can rule it out quickly if it doesn't.
A good fit if
- Most inbound volume is practical: insurance, booking, prep instructions, pricing
- You want out-of-hours coverage for general information while keeping clinical conversations with staff
- Your practice information is accurate and kept current
- You want one channel where an automated answer and a staff reply share the same thread
- You're comfortable being strict about never answering anything symptom- or treatment-related
Not the right tool if
- You need a HIPAA-compliant vendor under a signed business associate agreement — GoBrise does not offer that today
- You want triage, symptom assessment, or any form of clinical guidance from the assistant
- You expect it to read or write to your practice management system or patient records
- You want identity-verified conversations where a patient's record is confirmed before answering
- Your insurance and pricing information isn't written down anywhere current
Frequently asked questions
Is GoBrise HIPAA compliant?
No — GoBrise is not offered as a HIPAA-compliant service and does not sign business associate agreements today. Treat the widget as a general-information channel, not a place for protected health information.
Can it tell a patient if their insurance covers a procedure?
It can state which insurance networks you accept from your published information. Coverage specifics for an individual patient are escalated to staff.
What happens if someone describes a symptom in the chat?
That's escalated to staff immediately — the assistant never attempts to assess or respond to symptoms or clinical questions.
Can it handle pre-procedure instructions?
Yes, if written clearly — fasting windows, medication pauses, what to bring — this is exactly the kind of repetitive, documented question it handles well.
Does it give any medical advice?
No. It answers only from practical practice information you publish; anything clinical is out of scope by design.
Can several locations share one setup?
Yes, though practice-specific details like hours and accepted insurance should be documented per location if they differ.
Will patients realise they're talking to software?
The welcome message should state clearly what the assistant can help with, so expectations are set honestly from the first message.
Can we start with human live chat only?
Yes — the Free plan includes unlimited human live chat with no AI credits, so staff can run the channel before deciding whether to add AI.
How do we review whether it's answering correctly?
Test the questions that must escalate deliberately, then review escalation patterns weekly to catch content gaps or scope drift.
Try it on your own content
Start free with unlimited human live chat, add your content, and judge the answers for yourself.