Do I need a doctor's referral to start
Your state and practice's referral requirements, answered consistently from your published information.
AI chatbot for physical therapy clinics
AI chatbot for physical therapy clinics
Physical therapy clinics field the same referral, intake, and scheduling questions before every new patient starts care. GoBrise answers those from your own published practice information, and hands anything clinical or progress-related to your staff.
- Referral and intake requirements are asked before every new course of care
- Session scheduling and cancellation-notice questions repeat constantly
- How many sessions insurance covers is a common pre-booking question
- Anything about a patient's actual progress or pain must reach a clinician
Last reviewed 20 September 2026
Quick summary
Admin only
Referral requirements, intake process, scheduling and general insurance information — not clinical progress or treatment advice.
No BAA
GoBrise is not offered as a HIPAA-compliant service and does not sign business associate agreements today.
$0
Unlimited human live chat on the Free plan with no AI credits, so staff can run the channel before adding AI.
One thread
Once a staff member replies, the AI stops speaking in that conversation and the full history stays visible.
What people actually ask
Real questions this page answers, drawn from the conversations teams like yours handle every day.
What should I bring to my first appointment
Intake paperwork, referral documents, what to wear — written once, answered accurately at any hour a new patient is researching.
How many sessions does insurance typically cover
General coverage information from your published content; a specific patient's actual authorized session count is escalated.
How do I reschedule or cancel a session
Your cancellation-notice policy and rescheduling process, answered clearly and consistently.
Is my pain/progress normal / should I be doing this exercise
Anything about a specific patient's condition, pain, or progress is escalated to a clinician — never answered automatically.
How it works
Step 1
Write the clinical boundary before anything else
Decide explicitly: referral, intake and scheduling questions are automatable; anything about a patient's actual condition, pain, or progress is not.
Step 2
Load referral, intake, and insurance information precisely
State-specific referral rules if relevant, what a new patient needs to bring, and general coverage information — written clearly and kept current.
Step 3
Test symptom and progress questions deliberately
Run described pain, exercise, and "is this normal" questions through it and confirm each escalates to a clinician rather than receiving a guessed answer.
Step 4
Install the widget and set the boundary in the welcome message
State clearly that clinical questions go to your care team, so new patients know what to expect from the first message.
Step 5
Staff the channel during and around clinic hours
Decide who monitors the inbox and what the out-of-hours message promises, so escalations are actually picked up.
Step 6
Review escalation patterns regularly
A cluster of referral or intake questions escalating usually signals a documentation gap; clinical escalations mean the boundary is working as intended.
Who this is — and isn't — for
An honest read on where GoBrise fits, so you can rule it out quickly if it doesn't.
A good fit if
- Most inbound questions are practical: referral requirements, intake, scheduling, general coverage
- You want clinical and progress-related questions to reach a clinician every time
- Your intake and referral requirements are documented and kept current
- You want out-of-hours coverage for research-stage new-patient questions
- You're comfortable being strict about never answering anything about a patient's condition
Not the right tool if
- You need a HIPAA-compliant vendor under a signed business associate agreement — GoBrise does not offer that today
- You want any form of exercise guidance, progress assessment, or clinical advice from the assistant
- You expect it to check a specific patient's authorized session count or insurance approval directly
- Your referral and intake requirements aren't documented anywhere current
- You have no clinician or staff available to pick up escalated clinical questions
Frequently asked questions
Is GoBrise HIPAA compliant?
No — GoBrise is not offered as a HIPAA-compliant service and does not sign business associate agreements today. Treat it as a general-information channel, not a place for protected health information.
Can it tell a patient how many sessions they have left?
No — that requires checking a specific patient's actual authorization or account, which is escalated to staff.
What if a patient describes pain or asks about their progress?
That's escalated to a clinician immediately. The assistant never attempts to assess symptoms, pain, or treatment progress.
Can it explain referral requirements?
Yes, if documented — general referral rules are exactly the kind of repeatable, factual question it answers well.
Does it give exercise or rehab advice?
No, that's explicitly out of scope — any exercise or clinical guidance question is handed to your care team.
Can it handle intake paperwork questions?
Yes, general questions about what to bring or complete before a first visit can be answered from your documented intake process.
Can multiple clinic locations use one setup?
Yes, though location-specific details like hours or referral rules should be documented per site if they differ.
Can we start with human live chat only?
Yes — the Free plan includes unlimited human live chat with no AI credits committed, so staff can run it manually first.
How should we evaluate it before rolling it out?
Test with real intake and scheduling questions plus deliberate symptom/progress questions, and confirm the clinical boundary holds consistently.
Try it on your own content
Start free with unlimited human live chat, add your content, and judge the answers for yourself.